Privacy & Policy

Privacy and Policy

ONLINE PRIVACY POLICY AGREEMENT
Last Updated: January 2, 2026

Zibly (“Zibly”, “we”, “our”, or “us”) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or use our food ordering application and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to assure users of Zibly of our commitment to meeting and exceeding applicable privacy standards.

We reserve the right to make changes to this Policy at any time. If you are not registered with us, we encourage you to review this page frequently to stay informed of any updates. If you are a registered user, we will notify you via email of any changes or updates made to this Policy. If at any point Zibly decides to use personally identifiable information in a manner significantly different from what was stated at the time of collection, users will be promptly notified and given the option to consent.

This Policy applies to Zibly and governs all data collection and usage. By using the Zibly food ordering website or mobile application, you consent to the data practices described in this Policy.

This Policy does not govern the collection and use of information by companies that Zibly does not control or by individuals not employed or managed by us. If you visit third-party websites linked from our platform, please review their privacy policies before providing any information.

This Policy will inform you of the following:

1. What personally identifiable information is collected;
2. Why we collect personal information and the legal basis for doing so;
3. How we use collected information and with whom it may be shared;
4. What choices you have regarding your data;
5. The security measures in place to protect your information.

Information We Collect

You may choose whether to provide personal information. However, refusing to provide certain information may prevent us from offering some services. Zibly may collect the following information:

● Voluntarily provided information such as name, phone number, email address, delivery address, and payment details when placing food orders.
● Automatically collected information including cookies, IP address, browser type, device information, and server logs.

We may also collect non-personal demographic information such as age range, gender, location, and usage behavior to improve our services.

Zibly collects personal information only when you knowingly provide it, and such information is used solely for the purposes stated in this Policy.

Why We Collect Information and Retention Period

We collect information to:

● Process and deliver food orders;
● Improve our services and user experience;
● Send promotional notifications with your consent;
● Conduct surveys or research with your consent;
● Personalize the platform based on user preferences.

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Use of Information Collected

Zibly does not sell, rent, or lease customer information to third parties. Personal information is used to operate our platform, process orders, communicate updates, and improve our services.

We may contact users regarding surveys, feedback, or service-related information.

Zibly may use third-party services such as payment gateways and social media integrations. These services are governed by their respective privacy policies and are not under Zibly’s control.

Disclosure of Information

Zibly may disclose information only:

● To fulfill food orders and deliveries;
● With your consent;
● In aggregated, non-identifiable form;
● As required by law or legal process;
● To enforce our Terms of Service;
● To protect the rights and safety of Zibly and its users.

Non-Marketing Communications

We may contact you for non-marketing purposes such as account issues, order updates, security alerts, or policy changes.

Children Under the Age of 13

Zibly is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If such data is discovered, it will be deleted immediately unless parental consent is obtained.

Unsubscribe or Opt-Out

Users may opt out of promotional communications at any time by following the unsubscribe instructions in emails or contacting us directly.

Links to Other Websites

Our platform may contain links to third-party websites. Zibly is not responsible for the privacy practices of those websites. This Policy applies only to information collected by Zibly.

Notice to European Union Users

Zibly operates primarily outside the European Union. By using our services and providing personal information, you consent to the transfer and processing of your data in accordance with this Policy.

Security

Zibly uses industry-standard security measures, including SSL encryption, to protect sensitive data. Access to personal information is limited to authorized personnel only.

Acceptance of Terms

By using Zibly, you agree to this Privacy Policy. Continued use of our services after updates indicates acceptance of any changes.

How to Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Zibly Support
Email: support@zibly.com